Our items are sourced in bulk from international suppliers, so packages
usually arrive at your doorstep between 12-30 days after you place your
order. In extremely rare cases, it may take a bit longer. Factors such
as bottlenecks in shipping and delays at customs may impact delivery
If your items take longer than 35 days to arrive we will fully refund your order.
You can expect to receive your package(s) through your local carrier
(USPS if you are located in the US) once it passes through customs.
Times will vary depending on multiple factors, including seasonality,
backlog, and the speed of your local carrier.
We are confident that there will be no customs fees. However, we are not
responsible for customs fees or import duties. If any such costs are
required, it is the buyers' responsibility to pay the balance.
We processe payments using the Stripe payment gateway. Stripe is
certified to PCI Service Provider Level 1, the most stringent level of
certification. We take security very seriously. All payments are
verified by Stripe to prevent fraud.
If you discover a fault, please contact us immediately (within 7 days of
receiving your parcel) via the 'Contact' page on our website.
All you'll have to do is ship the item(s) to our Fl location and we'll
extend you a full refund upon receipt and item inspection.
Absolutely. We offer a 45 days refund time from the date you receive
your parcel. Read our Refund Policy page for more info. If you are
unhappy with your order, we encourage you to email us directly on our
website, so that we may resolve your issue with the product.
Contact us as soon as possible if you wish to amend your order. We
usually ship items out within one (1) working day, so we cannot
guarantee any changes will be made. It is your responsibility to ensure
you check out the correct items and shipping info.